Assistant Front Office Manager

📢 JOB VACANCY – WE ARE HIRING!

🏨 FAMILY HOTEL HINTHADA

Position: Assistant Front Office Manager (AFOM)

No. of Vacancy: 1 Post

Family Hotel Hinthada is urgently seeking a qualified, experienced, and responsible candidate to join our team as an Assistant Front Office Manager (AFOM).

The successful candidate will assist the Front Office Manager in managing and supervising daily Front Office operations, maintaining service standards, ensuring guest satisfaction, and leading the Front Office team effectively.

QUALIFICATIONS & REQUIREMENTS

Age between 25 and 35 years.

Good health, responsible, disciplined, and committed to work.

Minimum 2 years of experience in Hotel Front Office operations.

Previous supervisory or management experience is preferred.

Strong leadership, team management, and problem-solving skills.

Excellent communication and customer service skills.

Must be proficient in using Hotel Property Management Systems (PMS).

Must be able to manage room reservations, check-in/check-out, guest billing, room status updates, and daily Front Office reports using PMS.

Proficient in Microsoft Office (Word and Excel).

Ability to handle guest complaints and resolve operational issues professionally.

Good command of English is an advantage.

KEY RESPONSIBILITIES

Assist the Front Office Manager in overseeing and managing all daily Front Office operations.

Supervise Front Office staff, assign duties, and arrange staff shift schedules.

Monitor and ensure smooth guest check-in, check-out, and room reservation processes.

Ensure accurate guest information, room status, billing, and financial records through the PMS.

Prepare and review daily Front Office reports and operational records.

Handle guest requests, feedback, and complaints professionally and efficiently.

Coordinate with Housekeeping, F&B, Engineering, and other departments to ensure smooth hotel operations.

Train, guide, and monitor Front Office staff to maintain professional service standards.

Ensure all Front Office operations comply with hotel policies and procedures.

Maintain a high level of guest satisfaction and service quality.

BENEFITS & WELFARE

Basic Salary

Service Money

Accommodation and Meals Provided

REQUIRED DOCUMENTS

Updated Curriculum Vitae (CV)

Two recent passport-sized photographs (taken within the last 3 months).

Copies of educational certificates.

Copy of National Registration Card (NRC).

Copy of Household Registration.

HOW TO APPLY

Walk-in Application:

Interested candidates may apply in person at the Security Gate of Family Hotel, Hinthada.

Online Application:

Send your CV and required documents via Viber.

📱 Viber Contact: 09266667730

Join Our Team and Grow Together with Us!

Thank you for your time and interest.

FAMILY HOTEL HINTHADA